FAQs & Policies

• No refunds or returns on prepaid services, services rendered, and/or gift certificates. They are, however, transferrable, exchangeable, and do not expire.

• Gift certificates and prepaid services older than 3 years are honored at 50% their original value.

• Deposits are only required after a 4th no-call, no-show. Payment at the time of booking is not required.

• As a chronic migraine sufferer that is susceptible to environmental triggers, I am grateful for your understanding that sometimes I become ill very suddenly. Because I can end up rescheduling last minute, I am very understanding that life happens and do not charge if you give me less than 24hrs notice of cancellation.

• I do ask that you give me as much notice as possible, as I do for you. The more notice I have, the more possible for me to fill the appointment space.

• When you are 10 minutes late, I will text to see if you are ok. If I don’t hear from you by 15min past your scheduled time, it is an assumed no-show. If you let me know you are running late, we will get you on the table for as long as can be accommodated by my schedule.

Cancelling will not result in a refund to your card, instead your prepaid amount will be stored as a credit on your MassageBook profile for later use.

I will do my best to fit around your schedule to get you in before you leave! And any remaining credits on your profile can be transferred to friends or family members as gifts.

We’ll exchange the three 30minute massages for a 90!

After three years, prepaids depreciate by 50%, but never go away. You have a 30 min credit!

When you arrive for your appointment

Please proceed to the 2nd floor of the building. At the top of the stairs, keep left around/past the kitchenette. You will see a waiting room on the left. Please wash or sanitize your hands at the kitchenette or in the restrooms and have a seat until I come out for you.

Restrooms, if needed, are next to the elevator to the far right at the stairs or through the waiting room on the left side of the hallway.

Please do not wait in the hallway, for others’ privacy, and please do not arrive more than 5-10 minutes early.  I will come get you from the waiting room once I am prepared.

Once I take you back to my room, we will spend a few minutes chatting to go over any questions or concerns you may have and explore how I might best help you satisfy your goals. That would be the time to disclose any allergies, surgeries, injuries, or medical conditions you may have in your past or present. After we agree on a course of treatment, I will leave the room to let you disrobe and get cozy on the table.

Level of undress is always governed by your comfort. If you are not comfortable with being fully undressed, that is completely ok and we can tailor your massage around any articles of clothing left on. At all times, your modesty will be protected by diligent draping of the sheets and blanket.

I use a hot pack and steamed towels. If at any time you are too warm or not warm enough, let me know and I can adjust. I will check in periodically, but if any technique or pressure is uncomfortable for you, please let me know so I can change my course.

When the massage is over, I will leave the room to let you enjoy a few moments of peace before you rise and dress. When you are ready to face the world, simply open the door and I will come back in and we'll talk about the session and aftercare suggestions. We can also talk about individualized treatment plans for your future.

No massage should ever be more painful than you can handle comfortably. It is not uncommon for therapeutic massage to "hurt so good", but there is a difference between that and being painful. If a stroke or pressure is enough to make you want to hold your breath, it is making you tense against my pressure and we won't get anywhere. I'm pretty good at picking up on how my clients are doing, but we all have those "surprise" tender spots. There are so many ways to achieve the same effects on the muscles, do not think you have to "ride through it". We can change to a different technique that is less painful.

The most undeniable and demonstrable effect massage has on the body is the movement of bodily fluids. During a massage, lymphatic fluid and blood are pushed out of your muscles and through your vessels, bathing your tissues with fresh nutrition and dumping lingering waste materials (or "toxins") into your lymphatic system, where your body will eliminate them like it is designed to do. You will be advised to drink plenty of water, as being hydrated enables your body to do its work more efficiently. Other aftercare, such as ice or stretches, may be advised to help prevent soreness. Some of the more intense techniques can have a higher risk of soreness, but most people say it is better than the soreness that brought them to seek massage in the first place. Some medical conditions, like Fibromyalgia, and medications can increase the chances of you feeling sore, and that is another reason why it is always important to discuss health conditions and medications with me before your massage, so we can be prepared and informed together.

The short answer is yes, they are better, but not resolved. 

I was 7 or 8 when I had my first remembered and identifiable migraine. My current diagnosis is “frequent recurring intractable cyclic migraine.” It is much easier to say “chronic,” so I do. Despite the past 30 years of research and therapies, I still begin experience prodrome (the stage before aura and nausea) every day. I have good and tested management strategies, have identified most of my triggers, and no longer spend 3-5 days a week in bed. However, I do have environmental triggers beyond my ability to control and do experience 2-4 migraine days per month at this time.

These triggers include:

• Strong perfumes, particularly with musk, geranium, or rose absolute
• Suave, White Rain, and Halo products
• Herbicides and pesticides
• Severe changes in barometric pressure
• Air pollutants like smoke and pollen

I can generally manage 1-2 triggers, but the more that stack, the higher the chance I will have an attack.

Absolutely!  All bodies are welcome.  Clients of all genders, race, age, religion, and size are welcome.

Minors under 13 must have a parent present, 14-17 a parent must make contact with me prior to their appointment.

The building has an elevator and a wheelchair accessible restroom.  My room can be a tight fit for a chair but it is possible.  

I have some experience supporting through hormonal and top surgery stages of transitioning. 

It is a valid question, "How do memberships work when you are booked well into next month?"

The discounted prices available through packages and memberships are a reward for planning and commitment. 
 

Each month's membership benefits remains a credit on your account for a year.  So, for example, if you purchase an Emergence membership on Friday October 20, you'll immediately have a 60 minute credit. 
 

But, I have no 60 minute openings until mid-November!  You can and absolutely SHOULD book the next possible 60 min appt in November.  This will use your Oct benefit.  
 

You may and probably should then book a second hour appointment in November and use your November benefit, so long as that appointment is after your November payment has been made. It should process automatically on the 20th.
 

Because I tend to book out 4-6 weeks for longer appointments, I would strongly recommend booking your benefitted 60 minute massage for December (after the 20th).  Let's say you will be traveling for the holidays, you can book your Dec massage in early January.  
 

What if you need to stay elsewhere for ten months?  You can cancel your membership anytime and, let's say you canceled after Dec 20th, your December benefit will still be available to use when you get back, until December 20, 2024.